Editors Area

Contact centre outsourcing: Costs vs customers? - MyCustomer.com

Contact centre outsourcing: Costs vs customers?
MyCustomer.com, UK
Outsourcing contact centre duties is on the rise again. But are firms overcoming their preconceived notions about providers and embracing them as tools to build profitable relationships - or only turning to them to cut costs? ...

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23 May 2009

News

Outsourcing is not going to go away anytime soon - The Hindu

The HinduOutsourcing is not going to go away anytime...

21 May 2012

Procurement outsourcing value hits $11 billion - Supply Management

Procurement outsourcing value hits $11 billionSupply...

21 May 2012

Mayor Rob Ford won't outsource garbage collection east of Yonge - Toronto Star

Toronto StarMayor Rob Ford won't outsource garbage...

21 May 2012